Running a trucking company is challenging —your Transportation Management System (TMS) software shouldn’t make it harder, and neither should customer support from your TMS provider. Choosing the right TMS provider isn’t about software capabilities alone, it’s about the people behind it. Exceptional customer experience can make all the difference in your trucking operation success. Here’s why:
1. Minimize Downtime & Business Disruptions
In the trucking industry, TMS software adaptation can often be overwhelming for small trucking operations that are transitioning to TMS the very first time. Inadequate staff training and prompt response to questions can cause costly delays and frustration. A TMS provider with responsive, knowledgeable, and competent support ensures that issues are resolved quickly, keeping your operations running smoothly.
2. Implementation & Training
Adopting or switching to a new TMS can be challenging. A strong support team provides personalized onboarding, guiding you through setup and training so your team can confidently use the software without unnecessary delays and inefficiencies that are often caused by call center support.
3. Industry-Specific Expertise
A TMS provider with customer support team that has decades of trucking industry experience, understands challenges specific to trucking operators such as truckload carriers and brokerage. Generic or outsourced call center support teams often lack the industry knowledge needed for effective assistance.
4. Long-Term Partnership
Your business will evolve, and so will your software needs. A TMS provider with exceptional support ensures you have access to updates, best practices, and new features that keep your company competitive.
5. Personalized Service to Reduce Frustration
Poor customer support leads to wasted time, unresolved issues, and extra costs from hiring external consultants or IT specialists. Choosing a TMS provider known for outstanding support ensures you get the most value for your money.
PowerPRO Customer Support
At SSI, we’ve implemented our PowerPRO™ transportation management system hundreds of times, but we are acutely aware that for your company, it’s a first. That’s why we ensure you’ll never have to navigate the road alone. Our implementation process includes:
- Lead navigator + a team with 20 years of experience
- Implementation planning
- Onsite and remote training
- In-house support staff—not a call center
- Trucking industry expertise
Our flagship TMS product – PowerPRO is a powerful and reliable dispatch, operations, and accounting system built on the familiar Microsoft® Windows® environment, ensuring intuitive navigation and easy access to operational information. With streamlined features and seamless integrations, PowerPRO helps maximize efficiency and productivity.
Support is in Our Name
Our expert support staff is here to answer your questions. Unlike call centers, we provide the personal attention you deserve. As a supported customer, you’ll have unlimited Help Desk access and receive all standard software updates.
I think it’s (SSI’s Customer Service) the best part about Systems Support. We can, if we have a problem, a question, anything we need, we can call or email and get an answer within 30 minutes. And if they don’t have the answer, they’re getting back to us as soon as they can.” – Josie, Johnson Feed, Inc.
Ready to Get Started?
In the trucking industry, time is money. Choosing a TMS provider with reliable, experienced customer support ensures your software works for you—not against you—so you can focus on growing your business. Call us at (800) 369-5027 or contact us online to request a demo today.
